Frequently Asked Questions
An application may take between 8 -10 weeks to process from the date of submission. This time frame may vary since every application is processed on a case-by-case basis. Should you not receive any feedback from us after the mentioned time frame exceeds, please do not hesitate to send us an email so we can check on your application accordingly.
When an applicant requires to change their address on their residence permit, the individual would need to send their request for 'Change of Address' to the respective unit, depending on their nationality and the type of residence card the individual was issued with.
EU nationals and their family members are to send an email on eu.identita@gov.mt.
Non-EU nationals who have been issued with a Single work permit are to send an email on singlepermit.identita@gov.mt.
Non-EU national who have been issued with a residence card under another basis other than employment (eg. family member, study, self-sufficient, etc.) should follow the procedure outlined below:
Please note that all applications concerning Non-EU citizens must be channelled through our dedicated Expatriates Portal, which is accessible via the following link: https://expatriates.identita.gov.mt/.
Information on how to use this online application portal can be found here:
https://expatriates.identita.gov.mt/Res/OnlineApplication_Expatriates_Manual.pdf
The application must be submitted by using an e-id account or by using the alternative log in feature.
To ensure a smooth process, it is important that each applicant submit the following documents through the online portal for your Change of Address application.
- Copy of residence card
- Copy of the bio page of the applicant’s valid passport
- Lease agreement or purchasing agreement.
- Housing Authority approval - not required if you own the property in Malta
- Architect Attestation – not required for Study permit holders
- Changes To Application Form
- For family members of the sponsor: white paper or updated residence card reflecting the new address.
- Lease Agreement Attestation form – not required if you own the property in Malta.
- Payment of €50 (payment by card) – per applicant, to be paid at front office.
Please note that to proceed with your request for your family member's change of address, you'll need to update your address with the Single Work Permit first. For further guidance regarding your change of address, please send an email to singlepermit.identita@gov.mt so that the respective unit can assist you from their end.
Once you have the residence permit or white paper updated to the new address, kindly submit the family member’s Change of Address application as per the information provided below:
Kindly note that all applications concerning Non-EU citizens must be channelled through our dedicated Expatriates Portal, which is accessible via the following link: https://expatriates.identita.gov.mt/.
Information on how to use this online application portal can be found here:
https://expatriates.identita.gov.mt/Res/OnlineApplication_Expatriates_Manual.pdf
The application must be submitted by using an e-id account or by using the alternative log in feature.
To ensure a smooth process, it is important that each applicant submit the following documents through the online portal for your Change of Address application:
- Copy of residence card
- Copy of the bio page of the applicant’s valid passport
- Lease agreement or purchasing agreement.
- Housing Authority approval - not required if you own the property in Malta
- Architect Attestation – not required for Study permit holders
- Changes To Application Form
- For family members of the sponsor: white paper or updated residence card reflecting the new address.
- Lease Agreement Attestation form – not required if you own the property in Malta.
- Payment of €50 (payment by card) – per applicant, to be paid at front office.
All applications concerning Non-EU citizens must be channelled through our dedicated Expatriates Portal, which is accessible via the following link: https://expatriates.identita.gov.mt/.
Information on how to use this online application portal can be found here:
https://expatriates.identita.gov.mt/Res/OnlineApplication_Expatriates_Manual.pdf
The application must be submitted by using an e-id account or by using the alternative login feature.
To ensure a smooth process, it is important that each applicant submit the following documents through the online portal for your Change of Address application:
- Copy of residence card
- Copy of the bio page of the applicant’s valid passport
- Copy of the Maltese spouse's ID updated with the new address
- Proof of address - Such as utility bills, bank statements, contract of lease or contract of purchase of property with the details of the applicant
- Changes To Application Form
- Free of charge
If a Maltese residence card is lost, the individual must report the loss at a local police station in Malta and obtain a police report.
After obtaining the police report, the applicant must submit a Lost Residence Card request to the appropriate unit, depending on nationality and type of residence permit:
- EU nationals and their family members: eu.identita@gov.mt
- Non‑EU nationals holding a Single Work Permit: singlepermit.identita@gov.mt
- Non‑EU nationals holding a residence permit under a basis other than employment: submit the application through the Expatriates Portal:
https://expatriates.identita.gov.mt/
Guidance on using the online portal is available at:
https://expatriates.identita.gov.mt/Res/OnlineApplication_Expatriates_Manual.pdf
Applications must be submitted using an e‑ID account or the alternative login feature.
The following documents must be uploaded for a Lost ID or Damaged ID application:
- Copy of the residence card (if available)
- Copy of the biometric page of a valid passport
- Police report issued in Malta (not required for Damaged ID)
- Changes to Application Form
- Payment of €50 per applicant, payable by card at the front office
Kindly note that all applications concerning Non-EU citizens must be channelled through our dedicated Expatriates Portal, which is accessible via the following link: https://expatriates.identita.gov.mt/.
Information on how to use this online application portal can be found here:
https://expatriates.identita.gov.mt/Res/OnlineApplication_Expatriates_Manual.pdf
The application must be submitted by using an e-id account or by using the alternative log in feature.
To ensure a smooth process, it is important that each applicant submit the following documents through the online portal for your Lost ID or Damage ID application:
- Copy of residence card (if applicable)
- Copy of the bio page of the applicant’s valid passport
- Copy of Maltese National’s Spouse ID
- Police Report (issued in Malta) – No required for a Damage ID.
- Changes To Application Form
- Payment of €50 (payment by card) – per applicant, to be paid at front office.
Please note that individuals holding a residence permit under one of the below mentioned status may follow the procedure below:
- Study
- Temporary
- Family Reunification (S.L.217.06)
- Family Member Policy
- Economic Self-Sufficient
- Exempt Status
- Long Term Residence
All applications for applicants holding a residence permit under the basis of concerning Non-EU citizens must be channeled through our dedicated Expatriates Portal, which is accessible via the following link: https://expatriates.identita.gov.mt/.
Information on how to use this online application portal can be found here:
https://expatriates.identita.gov.mt/Res/OnlineApplication_Expatriates_Manual.pdf
The application must be submitted by using an e-id account or by using the alternative log in feature.
Should you require any form of guidance or support in utilizing the portal for the submission of the application, please feel free to reach out to us. We are committed to providing you with the necessary assistance and ensuring a streamlined application process.
Please be advised that a renewal application should be submitted no later than 6 weeks before the expiration date of the applicant's residence permit and no earlier than 3 months prior to its expiration date.
Renewal applications for Non-EU Nationals holding residence cards under the basis of 'Permanent Residence Scheme' should be submitted via email to noneu.identita@gov.mt . The checklist of documents will then be provided via email since these types of applications are not submitted via the online portal.
Upon receiving the checklist of documents via email and the applicant obtains all required documents, the renewal application should be submitted via email to noneu.identita@gov.mt, and we shall be forwarding your email to the officer in concern for further assistance accordingly.
Please direct any inquiries related to International / Humanitarian Protection and their Family Members issued with a residence permit under the basis of Family Unity to intl.protection.identita@gov.mt.
Third-country nationals who:
- have been legally and continuously residing in Malta for a period of five (5) years or more;
- have stable and regular resources;
- have their own accommodation; and
iv. fulfil integration measures (outlined in Subsidiary Legislation 217.05 https://legislation.mt/eli/sl/217.5/eng), may apply for the long-term residence status (refer to Form L (https://identita.gov.mt/wp-content/uploads/2025/10/FORM-L.pdf) for checklist).
Applications may be submitted only after the I Belong certificate and Maltese MQF Level 2 certificates are obtained.
The Cultural Course has to specifically be issued by I Belong (Level 2). Information regarding this course may be found through the following link: https://humanrights.gov.mt/i-belong-programme/.
Requests for Long Term Residence need to be submitted on the online portal: https://expatriates.identita.gov.mt/.
Information on how to use this online application portal can be found here:
https://expatriates.identita.gov.mt/Res/OnlineApplication_Expatriates_Manual.pdf
All applications concerning Non-EU citizens must be channeled through our dedicated Expatriates Portal, which is accessible via the following link: https://expatriates.identita.gov.mt/ .
Information on how to use this online application portal can be found here:
https://expatriates.identita.gov.mt/Res/OnlineApplication_Expatriates_Manual.pdf
Documentation needed for Long Term Residence (RENEWAL):
- Form L ((https://identita.gov.mt/wp-content/uploads/2025/10/FORM-L.pdf)
- Copy of the residence card (front and back)
- Full copy of the passport (even blank pages)
- Covering letter recently dated and signed
- Chronological List - attached and must be signed by your good self
- FS3 for the past two years, signed and stamped by your employer
- If self-employed - Profit and Loss for the past two years, signed and stamped by an audit/accountant
- Architect Attestation, Lease agreement/Purchase agreement & Housing Authority Approval.
- Fee: €500 – payable online upon application submission
The application must be submitted by using an e-id account or by using the alternative login feature.
Under Subsidiary Legislation 217.05, Part I, 2. it is important to note that minor children themselves are not eligible to obtain Long Term Residency on their own behalf. For an individual to qualify for Long Term Residency, one would need to have resided in Malta for a period of five years and provide evidence of a Tax Declaration for the last two years.
Therefore, children of Long-Term Residency cardholders should remain classified as dependents of the Long-Term Residency cardholder, as they would not meet the eligibility criteria to apply for Long-Term Residency on their own.
A long-term resident shall lose his long-term resident status in the following instances:
- if it is proved that the resident had acquired his long-term resident status through fraudulent means.
- if the Principal Immigration Officer has issued an order for his removal in accordance with regulation12.
- if the long-term resident has been absent from the territory of the European Union for a period of twelve consecutive months.
- if the long-term resident has acquired a long-term resident status in another Member State.
- if the long-term resident is absent for six years from Malta and is residing in another Member State.
- if he constitutes a threat to public policy, taking into consideration the seriousness of the offence he committed; Cap. 420.
- if the long-term resident obtained the said status on the basis of international protection and has had such protection revoked, ended or refused to be renewed as laid down in articles 10(1), 12 and 22 of the International Protection Act
Further information may be obtained from the following link: https://legislation.mt/eli/sl/217.5/eng in relation to SUBSIDIARY LEGISLATION 217.05.
Identità accepts applications for Economic Self-Sufficiency only in instances when an applicant is a beneficiary of either a local residence investment or a tax programme, including the Global Residence Programme, the Malta Residence and Visa Programme, Malta Retirement Programme and Acquisition of Citizenship.
For more information on the various types of tax or investment programmes, and the eligibility requirements, you may be guided by the below links:
- https://cfr.gov.mt/en/inlandrevenue/itu/Pages/Global-Residence-Programme-Rules.aspx
- https://residencymalta.gov.mt/
- https://cfr.gov.mt/en/inlandrevenue/itu/Pages/Malta-Retirement-Programme.aspx
Interested applicants may seek further information on the type of available schemes by using the following information:
Individual Investor Programme
Telephone: 21225232
Email: info@iip.gov.mt
Malta Residence and Visa Programme
Telephone: 22034000
Email: clientrelations.residencymalta@gov.mt
Global Residence Programme (Inland Revenue Department)
Telephone: 153
Email: itu.mfin@gov.mt
Once the applicant is in possession of a certificate confirming that s/he is a beneficiary of one of these programmes, you may submit the application on the basis of Economic Self-Sufficiency (link as follows: https://expatriates.identita.gov.mt/) using Form K (https://identita.gov.mt/wp-content/uploads/2024/10/FORM-K.pdf).
The parental authorisation is a formal written letter that must be dated and signed by the parents or guardians. This letter serves as a covering letter for your daughter's application and explicitly states that you, as the parent or guardian, are authorising her to carry out the application process. Additionally, it should affirm that she is dependent on you and that you are providing financial support for her.
Please note that your query does not fall within the remit of Identità, as we are not a recruitment agency.
A non-EU national who wishes to apply for a Maltese residence card on the basis of employment must first obtain employment with a Maltese employer, who will then be responsible for submitting the Single Work Permit application.
Should you require more information please follow the below links:
Kindly note that any requests or queries regarding appeals should be directed to immigrationappealsboard@gov.mt.
You may also contact the relevant section on 2568 9000 for further guidance.
Kindly note that the correspondence sent to you outlines the reason for the decision taken on your application. It also states that if you do not agree with the outcome, you may submit an appeal within three (3) working days from the date you received the letter.
Once an appeal has been lodged, it is suggested to wait for the decision to be issued from the Immigration Appeals Board.
Applications for family reunification must be submitted through the online portal:
https://expatriates.identita.gov.mt/
Guidelines on how to use the online application portal are available here:
https://expatriates.identita.gov.mt/Res/OnlineApplication_Expatriates_Manual.pdf
More information can be found here:
https://legislation.mt/eli/sl/217.6/eng/pdf
If you are eligible to apply for family reunification under the Family Reunification Regulations (S.L. 217.06), the following documents are required:
Required documents
- Form G.01
https://identita.gov.mt/wp-content/uploads/2024/10/FORM-G.01.pdf - Full copy of the passport of the applicant/s
- Lease Agreement or Property Purchase Agreement
- Housing Authority approval letter
- Lease Agreement Attestation Form
- Copy of the sponsor’s residence card and passport bio page
- Recent FS3 of each sponsor (Average wage plus an additional 20% income for each family member in accordance with S.L. 217.06 Art. 12(d)). Since the average wage may be updated periodically by the National Statistics Office (NSO), verification with the NSO is recommended for the latest figures.
- Six recent payslips of each sponsor
- Birth or Marriage Certificate (must be apostilled or fully legalized and translated by a certified Maltese translator). If the application is submitted by a single parent, custody documents are required.
- Architect’s attestation
- Valid health insurance policy for each family member with a minimum coverage of €100,000, covering medical treatment including hospitalisation in Malta and other European countries. The policy must cover the entire first year of the residence permit.
- Sponsor letter confirming that the sponsor will support the applicant/s
- Health screening (more information available here):
https://hpdp.gov.mt/idcu/health_screening/family_reunification
If you are not eligible to submit an application for family reunification under the above-mentioned Subsidiary Legislation, but you have been living in Malta for more than one year, you may still apply for family reunification under the Family Members Policy, provided you meet all the required criteria. This application may be submitted for your spouse and children under the age of 18 who are not residing in Malta and who will be considered your dependents (family members).
For further information about the Family Members Policy, please visit:
https://identita.gov.mt/expatriates-unit-main-page/noneu-nationals/non-employment-permits/family-members-policy/
Required documents
- Form G.05
https://identita.gov.mt/wp-content/uploads/2024/10/FORM-G.05.pdf - Full copy of the passport of the applicant/s
- Lease Agreement or Property Purchase Agreement
- Housing Authority approval letter
- Lease Agreement Attestation Form
- Copy of the sponsor’s ID/residence card and passport bio page
- Recent FS3 of each sponsor
- Architect’s attestation
- Six recent payslips of each sponsor
- Birth or Marriage Certificate (must be apostilled or fully legalized and translated by a certified Maltese translator). If the application is submitted by a single parent, custody documents are required.
- Valid health insurance policy for each family member with a minimum coverage of €100,000, covering medical treatment including hospitalisation in Malta and other European countries. The policy must cover the entire first year of the residence permit.
- Sponsor letter confirming sponsorship of the applicant/s
- Evidence of stable resources/income according to the Family Members Policy (tax and social security contributions will be deducted from the declared income).
- Health screening information:
https://hpdp.gov.mt/idcu/health_screening/family_reunification
Income requirement
The required financial threshold is €18,942 net, plus an additional 20% of the median wage for each family member included in the application.
Sufficient resources are calculated based on the latest median wage published by the National Statistics Office (NSO). According to the latest NSO release, the current estimated threshold is €18,940.
NOTES
- Apostilles must be issued by the Ministry of Foreign Affairs of the country where the Birth or Marriage Certificate was registered.
- Documents that are only Notarised or Certified True Copy are not accepted in place of an Apostille.
- Certificates issued by Identità do not require an Apostille.
- The Identità list of certified translators is available in the attached document.
- Additional documentation may be requested during the application process.
- Applications must be submitted by the sponsor using their e-ID or the alternative login option on the portal.
- Applications under both Family Reunification and the Family Members Policy must be submitted while the family member is residing outside Malta (except for children born in Malta). Family members must remain abroad until a decision on the application is issued.
Renewal applications must be submitted through the online portal:
https://expatriates.identita.gov.mt/
Guidelines on how to use the online application portal are available here:
https://expatriates.identita.gov.mt/Res/OnlineApplication_Expatriates_Manual.pdf
The application must be submitted by the sponsor, using their e-ID or the alternative login option available on the portal.
The checklist of documents required for the renewal application can be found in the following forms:
- Form G.02 – https://identita.gov.mt/wp-content/uploads/2024/10/FORM-G.02.pdf
- Form G.06 – https://identita.gov.mt/wp-content/uploads/2024/10/FORM-G.06.pdf
These forms outline the documentation required for renewal applications submitted under Family Reunification and the Family Member Policy.
Please use the relevant form depending on the basis under which the residence card was issued.
- Form G.02 should be submitted if the residence card was issued with the remark “Membru tal-Familja Rijunifikazzjoni.”
- Form G.06 should be submitted if the residence card was issued with the remark “Membru tal-Familja Permess Temporanju.”
For guidance or support when using the online portal to submit the application, you may contact us for assistance. Support will be provided to help ensure that the application process is completed smoothly.
The main differences between Family Reunification (S.L. 217.06) and the Family Member Policy relate to eligibility requirements, financial thresholds, sponsorship conditions, and work rights.
Family Reunification – S.L. 217.06
For an application under Family Reunification (S.L. 217.06):
- The sponsor must have resided in Malta for at least two (2) years while holding a residence permit valid for at least one (1) year.
- The financial requirement is the average wage plus an additional 20% for each family member (gross income).
- Overtime or allowances are not considered when assessing income for this application.
- Only one sponsor may support the application.
- A residence permit issued under this basis generally allows the applicant to work in Malta, although employment matters should be discussed with Jobsplus.
Children born in Malta are not eligible under S.L. 217.06, as this legislation is intended to facilitate the reunification of family members who are residing abroad and wish to join relatives living in Malta. Since children born in Malta are already present in the country, the concept of reunification does not apply.
Family Member Policy
For an application under the Family Member Policy:
- The sponsor must have resided in Malta for at least one (1) year while holding a residence permit valid for at least one (1) year.
- The financial requirement is €18,940 net, plus an additional 20% of the median wage for each family member included in the application.
- Overtime and allowances may be considered when assessing income.
- More than one sponsor may support the application, provided both sponsors live in the same household and the secondary sponsor is another family member.
- A residence permit issued under this policy does not grant the right to work in Malta.
Applications for children born in Malta are normally submitted under the Family Member Policy, as they do not qualify under S.L. 217.06.
Further Information
Additional details are available at the following links:
- Family Reunification (S.L. 217.06):
https://legislation.mt/eli/sl/217.6/eng/pdf - Family Member Policy:
https://identita.gov.mt/expatriates-unit-main-page/noneu-nationals/non-employment-permits/family-members-policy/
The family member applications only apply for the spouse and/or minor children of the sponsor; hence a partner does not fall within the definition of a family member. However, if your partner wishes to come to Malta legally for a long period of time they can apply for economic self-sufficiency or for a work permit given that they find a job in Malta.
The Family member applications only apply for the spouse and/or minor children of the sponsor, therefore a parent does not fall within the definition of a family member, However, if your parents’ wishes to come to Malta legally for a long period of time, they can apply as economic self-sufficiency or for a work permit.
The Family Reunification Directive, together with the relevant national legislation, is intended to facilitate the reunification of sponsors with family members who are residing abroad.
Since the applicant already holds a residence permit in Malta, the concept of family reunification does not apply in this situation. For this reason, the permit cannot be converted from the Family Member Policy to Family Reunification.
The dependent should renew their residence permit under the same basis on which it was originally issued, namely the Family Member Policy.
As of 1 August 2024, each family member is required to have a valid health insurance policy when applying for a residence permit.
The policy must provide medical treatment coverage, including hospitalisation, in Malta and other European countries, with a minimum coverage limit of €100,000. The insurance policy must also be valid for the entire first year of the residence permit.
Health Screening is required to be submitted for first time applications and for renewal applications (to be done once only).
In addition, please find the following link for further information regarding the Health Screening procedure: https://hpdp.gov.mt/idcu/health_screening/family_reunification.
Since your child was born in Malta, you would not be eligible to apply for Family Reunification for your child. However, you may be eligible to apply under the basis of the Family Member Policy for your child as your dependent.
Should you wish to submit an application for your child under the basis of Family Member Policy, please submit the Form G.05 with required documents on the online portal: https://expatriates.identita.gov.mt/ .
Determining the appropriate route for submitting a family reunification application does not fall within the remit of Identità.
Applicants may review the requirements established by law and those outlined in the relevant policy to determine their eligibility to act as a sponsor for their family members.
The financial requirements for family member applications vary depending on the basis of the application.
Family Reunification (S.L. 217.06)
https://legislation.mt/eli/sl/217.6/eng/pdf
- Average wage (gross) plus an additional 20% for each family member included in the application.
Family Member Policy
- €18,940 net, plus an additional 20% of the median wage for each family member included in the application.
The average wage may be periodically reviewed and updated by the National Statistics Office (NSO) based on new median income figures. Checking the latest figures issued by the NSO is recommended to confirm the current threshold.
The financial requirements for family member applications depend on the basis under which the application is submitted.
Family Reunification (S.L. 217.06)
https://legislation.mt/eli/sl/217.6/eng/pdf
- Average wage (gross) plus an additional 20% for each family member included in the application.
Family Member Policy
- €18,940 net, plus an additional 20% of the median wage for each family member included in the application.
The exact financial threshold cannot be confirmed, as the average wage may be periodically reviewed and updated by the National Statistics Office (NSO) based on new median income figures. Consulting the latest publications issued by the NSO is recommended to verify the current figures.
Once a Family Reunification (S.L. 217.06) or Family Member Policy application is submitted, the assigned officer will review the documentation provided and assess whether the sponsor meets the required financial and eligibility criteria for the family member application.
Family Reunification (S.L.217.06) does not take into consideration additional income or allowances. However, additional overtime or allowances are taken into consideration when submitting an application under the basis of Family Member Policy.
Family Reunification (S.L.217.06) applications only allow for one sponsor to support the application for the family member.
However, Family Member Policy applications do allow for a secondary sponsor to support the application with the main sponsor. Having said that, both the primary and secondary sponsors must be the child’s parents.
A third-country national (TCN) may apply to sponsor family members under Family Reunification if they hold a residence permit valid for at least one year and have resided in Malta for a minimum of two years.
Applications submitted under the Family Member Policy may allow certain exceptions for sponsors who hold a Single Permit issued under the Key Employee Initiative (KEI) or the Specialist Employee Initiative (SEI).
Exception to tenure of residency
When the sponsor holds a single permit on the basis of the Key Employee Initiative or the Specialist Employee Initiative, Identita’ will consider the waiving of the one (1) year period of prior authorised residency, and allow the sponsor to apply for his dependents before that time lapse; provided that the sponsor has at least had an Approval in Principle letter issued as a result of his own application for a residence permit in Malta. Exceptions will only be considered in this regard provided that the sponsor has proven his stable resources to be equal to, or exceed, the below: -
€50,000 gross income annually covering sponsor and one (1) dependant*.
An additional gross income of €6,000 gross income for each additional dependant*.
*Dependants remain the same as specified in the ‘Definition of Family Members’ in this Policy.
Under such exceptions, sponsors must undertake to provide, for each dependant family member: -
A health insurance policy for each family member, with a minimum coverage limit of €100,000 providing medical treatment coverage for both outpatient and inpatient services, including hospitalisation coverage in Malta and other European countries. Insurance policy must remain effective for the entire validity of the residence permit.
In the case of children who are of compulsory schooling age, an application for private schooling in Malta.
All other required criteria delineated in this Policy apply.
Further information regarding the above may be found through the following link: https://identita.gov.mt/expatriates-unit-main-page/noneu-nationals/non-employment-permits/family-members-policy/.
Individuals holding a residence permit issued under Family Reunification (S.L. 217.06) may be eligible to work in Malta after obtaining an employment licence from Jobsplus. This licence may be issued after one year from the approval of the permit under S.L. 217.06 and following the first successful renewal of the residence permit.
Individuals holding a residence permit issued under the Family Member Policy are not permitted to work in Malta while holding this type of permit.
Any additional queries related to employment matters for individuals holding a residence permit as a family member should be directed to Jobsplus for further guidance.
For first-time or new applications, the family member (applicant) does not need to be listed on the lease agreement.
The Lease Agreement Attestation Form must be signed by the main sponsor, the landlord, and a lawyer, notary, or legal procurator.
The lease agreement must be amended to include the family member when submitting the first renewal application.
As per internal procedures, applicants under the family member policy are issued residence permits with a validity of one year, renewed on a yearly basis.
Currently, the only exceptions to this policy apply to:
- Applicants under S.L. 217.06
- Sponsors employed by the government as health professionals
- Sponsors holding an EU Blue Card status in Malta
This attestation must be issued by a warranted architect confirming that the accommodation is suitable for the entire family, complies with the general health and safety standards in force in Malta, and meets the requirements set by the Planning and Housing authorities.
The attestation must include the following information:
- the address;
- the number of rooms made available (bedrooms, bathrooms, kitchen etc.);
- upon the architect's conclusion, they state that the premises meets the general health and safety standards in force in Malta and can easily accommodate up to a family of (..).
If the father is not listed on the birth certificate, no further documentation is required.
If the parents are still married but only one parent is currently in Malta and wishes for the child to reside with them, a declaration of consent from the other parent must be provided together with a copy of their passport.
In cases where the parents are separated or divorced, custody documentation must be submitted. If the parent residing in Malta has full custody of the child, no documentation is required from the second parent. However, if custody is shared, a notarised declaration of consent from the other parent must be provided together with a copy of their passport.
If the parent residing in Malta does not know the whereabouts of the other parent but custody is shared, they would need to seek legal advice regarding the appropriate court procedures in Malta in order to obtain full custody.
Under normal circumstances, a sponsor must have resided in Malta for a minimum period of two years to be eligible to apply for family members under Family Reunification.
However, in the case of an EU Blue Card holder, the sponsor may apply for their family members without having completed the two-year residence period in Malta, provided that the family members previously held a residence permit as family members of an EU Blue Card holder in another EU Member State.
The applicant may proceed with the visa application using the Approval in Principle (AIP) letter that was issued. The AIP should ideally be used soon after it is issued.
Once the applicant arrives in Malta, an email should be sent to the Non-EU Section to inform the officers accordingly. The invitation for biometrics will then be issued.
The original Marriage or Birth Certificate must be apostilled or fully legalised by the Ministry of Foreign Affairs of the country where the certificate was issued.
The certificate must then be translated into English. Once the translation is completed, the translated document must also be apostilled.
If the translation is carried out by one of the certified translators listed by Identità, the translation does not need to be apostilled.
If the certificate is already issued in English, a translation is not required.
For guidance on the legalisation of certificates, contact the Protocol Office of the Ministry for Foreign Affairs in Valletta, which can provide further assistance on the required procedure.
Applications for Non-EU nationals must be submitted through the Expatriates Online Portal:
https://expatriates.identita.gov.mt/
Guidelines on how to use the portal are available here:
https://expatriates.identita.gov.mt/Res/OnlineApplication_Expatriates_Manual.pdf
The application must be submitted using an e-ID account or the alternative login option available on the portal.
The checklist of required documents for a Study residence permit application is available in Form N.01:
https://identita.gov.mt/wp-content/uploads/2025/09/FORM-N.01.pdf
Students attending an English language course in Malta are generally advised to renew their student visa in order to continue their studies.
If it is not possible to extend the student visa for a longer period, students may apply for a Maltese residence permit under the basis of Study. The application requirements and checklist of documents are available in Form N.01:
https://identita.gov.mt/expatriates-unit-main-page/noneu-nationals/non-employment-permits/study-research-trainees-volunteers-interns/
Health screening is required for first-time applications and for renewal applications (this procedure only needs to be completed once).
Further information regarding the health screening procedure is available here:
https://hpdp.gov.mt/idcu/healthscreening/healthscreening_foreign_students
As of 1 August 2024, students are required to hold a valid health insurance policy when applying for a residence permit.
The policy must:
- Provide medical treatment coverage, including hospitalisation, in Malta and other European countries
- Have a minimum coverage limit of €100,000
- Be valid for the entire duration of the studies or for one year, depending on the length of the course
This requirement applies to both first-time and renewal applications.
If a student’s course extends beyond one year, the health insurance may be renewed annually, provided that the above requirements continue to be met.
Students enrolled at the following institutions are exempt from this requirement:
- University of Malta
- Malta College of Arts, Science and Technology (MCAST)
- Institute of Tourism Studies (ITS)
Students who will be accommodated by their educational institution are not required to submit a lease agreement.
The acceptance letter issued by the school must clearly state that the property is used by the institution to accommodate its students.
If the accommodation is not included in the acceptance letter, for example when the residential complex is independently owned and not operated by the school, students must submit a Keeper’s Declaration Form instead of a lease agreement:
https://identita.gov.mt/wp-content/uploads/2024/09/Keepers-Declaration-Form.pdf
Further information regarding Study residence permit applications is available here:
https://identita.gov.mt/expatriates-unit-main-page/noneu-nationals/non-employment-permits/study-research-trainees-volunteers-interns/
The validity of a Study residence permit is determined by the duration of the course.
- If the course extends beyond one year, the permit will normally be issued with a validity of one year and may be renewed annually upon submission of a renewal application.
- If the course is shorter than one year, the permit will be issued to cover the full duration of the course.
Student residence permits are generally issued for a period of one year. For this reason, the lease agreement must also be valid for at least one year in order to cover the entire duration of the residence permit.
If the course lasts longer than one year, the lease agreement should cover at least one year from the date the application is submitted.
When submitting a Study residence permit application, applicants must provide:
“A copy of the bank statement or money transfer receipts of the previous 3 months showing adequate funds to support the applicant’s stay in Malta during the whole period of study. The funds must amount to at least 60% of the national equivalised income threshold which is calculated based on the equivalent household size (indicated by NSO), for the year or at a pro-rata basis if the course is shorter. In exceptional circumstances each case will be considered on each own merit.”
The exact amount of funds required cannot be confirmed in advance, as each application is assessed individually based on the documentation submitted.
Submitting the application allows the assigned officer to review the documents and assess the applicant’s financial eligibility, after which specific feedback may be provided if necessary.
If you have completed your studies in Malta and obtained your course completion certificate, you may be eligible to apply for a residence permit under the “Job-Seeking / Job-Searching” category.
Applications for Non-EU nationals must be submitted through the Expatriates Online Portal:
https://expatriates.identita.gov.mt/
Guidelines on how to use the online portal are available here:
https://expatriates.identita.gov.mt/Res/OnlineApplication_Expatriates_Manual.pdf
The application must be submitted using an e-ID account or the alternative login option available on the portal.
The checklist of documents required for this type of application can be found in Form N.03:
https://identita.gov.mt/wp-content/uploads/2025/09/FORM-N.03.pdf
If the internship duration is less than 90 days (three months), you may enter Malta using a visa or under the 90-day visa-free period, depending on your nationality, and remain in Malta for the duration of the internship. In this case, a Maltese residence permit is not required.
If the internship exceeds 90 days (three months), you will be required to apply for a Maltese residence permit.
Applications for Non-EU nationals must be submitted through the Expatriates Online Portal:
https://expatriates.identita.gov.mt/
Guidelines on how to use the portal are available here:
https://expatriates.identita.gov.mt/Res/OnlineApplication_Expatriates_Manual.pdf
The application must be submitted using an e-ID account or the alternative login option available on the portal.
The checklist of documents required for a Traineeship residence permit application is available in Form O:
https://identita.gov.mt/wp-content/uploads/2025/09/FORM-O.pdf
If the internship duration is less than 90 days (three months), you may enter Malta using the residence permit issued by the other EU Member State and remain in Malta for the duration of the internship. In this case, a Maltese residence permit is not required.
If the internship exceeds 90 days (three months), you will need to apply for a Maltese residence permit.
Applications must be submitted through the Expatriates Online Portal:
https://expatriates.identita.gov.mt/
Guidelines on how to use the portal are available here:
https://expatriates.identita.gov.mt/Res/OnlineApplication_Expatriates_Manual.pdf
The application must be submitted using an e-ID account or the alternative login option available on the portal.
The checklist of documents required for a Traineeship residence permit application is available in Form O:
https://identita.gov.mt/wp-content/uploads/2025/09/FORM-O.pdf
Non-EU nationals who are in a long-term relationship with a Maltese national may be eligible to apply for a residence permit under the basis of “Partner of a Maltese National.”
Applications must be submitted through the Expatriates Online Portal:
https://expatriates.identita.gov.mt/
Guidelines on how to use the portal are available here:
https://expatriates.identita.gov.mt/Res/OnlineApplication_Expatriates_Manual.pdf
The application must be submitted using an e-ID account or the alternative login option available on the portal.
The checklist of documents required for this type of application is available in Form O:
https://identita.gov.mt/wp-content/uploads/2025/09/FORM-O.pdf
A residence permit issued under the basis of Partner or Parent of a Maltese national allows the holder to work in Malta.
For further guidance regarding employment licence requirements or employment-related matters, you may contact Jobsplus directly.
Posted Worker in Malta is an employee of a foreign undertaking who does not normally work in Malta but is sent to Malta for a limited period of time by their employer.
Before applying for a residence permit, the employer must register the posting with the Department for Industrial and Employment Relations (DIER). Once the posting is registered, Identità may issue a residence permit reflecting the posting, provided that the required documentation from DIER is submitted.
Applications must be submitted through the Expatriates Online Portal:
https://expatriates.identita.gov.mt/
Required Documents:
- Residence Application Form O
https://identita.gov.mt/wp-content/uploads/2025/09/FORM-O.pdf - Full copy of passport
- Lease Agreement or Property Purchase Agreement
- Housing Authority approval
- Lease Agreement Attestation Form
https://identita.gov.mt/wp-content/uploads/2024/10/Lease-Agreement-Attestation-Form.pdf - Bank statement (issued within the last 3 months)
- Posted Worker Registration Confirmation from the Department for Industrial and Employment Relations (DIER)
- Residence card issued by the first Member State or proof of legal status in Malta
- Employment contract
- Health insurance policy with a minimum coverage of €100,000, covering medical treatment including inpatient and outpatient hospitalisation in Malta and, if necessary, other European countries. The policy must remain valid for the entire first year of the residence permit.
Applicants may be eligible to apply for a Temporary Residence Permit if their purpose of stay in Malta is to provide a service and their work contract confirms that they are engaged as a “Service Provider.”
Applications for Non-EU nationals must be submitted through the Expatriates Online Portal:
https://expatriates.identita.gov.mt/
Guidelines on how to use the portal are available here:
https://expatriates.identita.gov.mt/Res/OnlineApplication_Expatriates_Manual.pdf
The application must be submitted using an e-ID account or the alternative login option available on the portal.
The checklist of documents required for this type of application is available in Form O:
https://identita.gov.mt/wp-content/uploads/2025/09/FORM-O.pdf
In addition to the documents listed in the form, the applicant must also obtain prior approval or an employment licence, as applicable, from the Department for Industrial and Employment Relations (DIER) or Jobsplus.
A Temporary Residence Permit for a Service Provider is issued with a validity period corresponding to the duration of the applicant’s licence or authorisation. The exact validity of the permit is therefore determined on a case-by-case basis, depending on the specific circumstances of the application.
Support and guidance on using the portal for the submission of the application are available if assistance is required.
Applications under Exempt Status must be submitted through the Expatriates Online Portal, which is used for all applications concerning Non-EU nationals:
https://expatriates.identita.gov.mt/
Guidelines on how to use the portal are available here:
https://expatriates.identita.gov.mt/Res/OnlineApplication_Expatriates_Manual.pdf
The application must be submitted using an e-ID account or the alternative login option available on the portal.
The checklist of documents required for applications under Exempt Status – Spouse of a Maltese National can be found in Form E.01:
https://identita.gov.mt/wp-content/uploads/2024/10/FORM-E.01.pdf
If you wish to apply for Exempt Status for your child, the application must be submitted through the Expatriates Online Portal, which is used for all applications concerning Non-EU nationals:
https://expatriates.identita.gov.mt/
Guidelines on how to use the portal are available here:
https://expatriates.identita.gov.mt/Res/OnlineApplication_Expatriates_Manual.pdf
The application must be submitted using an e-ID account or the alternative login option available on the portal.
The checklist of documents required for applications under Exempt Status – Child of a Maltese Citizen / Child of the Applicant under the age of 21 can be found in Form E.01:
https://identita.gov.mt/wp-content/uploads/2024/10/FORM-E.01.pdf
Applications concerning Non-EU nationals must be submitted through the Expatriates Online Portal:
https://expatriates.identita.gov.mt/
Guidelines on how to use the portal are available here:
https://expatriates.identita.gov.mt/Res/OnlineApplication_Expatriates_Manual.pdf
The application must be submitted using an e-ID account or the alternative login option available on the portal.
The checklist of documents required for renewal applications under Exempt Status can be found in Form E.02:
https://identita.gov.mt/wp-content/uploads/2024/10/FORM-E.02.pdf
If you require guidance or assistance when using the portal to submit the application, support can be provided to help ensure that the process is completed smoothly.
To update your address, your Maltese spouse must first update their address on their ID card.
Once this has been completed, contact the Non-EU Section by email and provide a copy of your spouse’s updated ID card. An appointment will then be scheduled accordingly.
You may send an email to fominterviews.identita@gov.mt
The Freedom of Movement letter is issued during the first interview following the submission and approval of the initial application under Exempt Status.
If you no longer have a copy of this letter, you may contact the relevant unit by sending an email to: fominterviews.identita@gov.mt
In your email, explain the situation and provide any relevant details so that the respective unit can assist you accordingly.
Your Exempt residence permit was issued on the basis of your marriage to a Maltese citizen. If your marital status changes due to separation, the basis on which the permit was issued may no longer apply.
In this case, you will need to explore alternative residence options. Information about the different residence permit categories can be found on the following page:
https://identita.gov.mt/expatriates-unit-sec-page-noneu-nationals/
Exempt Status is limited to spouses and children. Parents or parents-in-law are not eligible under this category.
They would need to apply independently for a residence permit, such as an Economically Self-Sufficient permit or a Work Permit, depending on their circumstances.
You may proceed with your Exempt Status application using your current passport.
Once you obtain a new passport reflecting your updated surname, you will need to submit a Change of Surname request via email, including:
- A copy of the biometric page of the new passport
- Copies of both sides of your residence permit
It is also advisable to inform the officer reviewing your application by adding a short comment at the end of the application or by including a brief covering letter, explaining that the passport has not yet been updated and confirming that the application is being submitted using the current passport and surname.
Please note that if your application has been processed, you shall be receiving the interview appointment within 5 working days, If you have not received such appointment with the time frame mentioned, kindly contact them on fominterviews.identita@gov.mt.
If you have received the receipt confirming submission of your online application, you may remain in Malta while your application is being processed and until a final decision is issued.
However, the Agency cannot assume responsibility for the immigration status of applicants whose visa or residence permit is about to expire.
If you are still in Malta, you may visit the offices Monday to Friday between 7:30 a.m. and 2:00 p.m. and present the following:
- Original Residence Card
- Renunciation Form (must be completed and signed). The form may be requested by email at noneu.identita@gov.mt.
If you have already left Malta, you may send the following documents by post:
- Original Residence Card
- A signed and recently dated covering letter
- Completed and signed Renunciation Form
These documents should be sent to the following address:
Expatriates Unit, Triq il-Wied, L-Imsida, MSD 9020, Malta
To cancel the residence permit of a deceased individual, you may visit the following office:
Identità, Triq il-Wied, L-Imsida, MSD 9020 Malta
When visiting the office, bring the following documents:
- The original residence card of the deceased individual
- The death certificate
Upon arrival, you may inform the reception, and the staff will guide you through the process.
Residence permits must be collected personally by the applicant. Collection by a third party is not permitted.
As of 23 September 2024, the Lease Agreement Attestation Form must be submitted with all first-time or new applications.
For renewal applications, this form is not required unless the applicant is changing their address. The form is also required when submitting a Change of Address application.
The Lease Agreement Attestation Form is available here:
https://identita.gov.mt/wp-content/uploads/2024/10/Lease-Agreement-Attestation-Form.pdf
Further information regarding the form can be found here:
https://identita.gov.mt/lease-agreement-attestation-form-2/
If the applicant holds a valid passport and a valid residence card (in the case of renewal applications), travel should generally be possible.
However, confirmation regarding re-entry into Malta should be obtained from Immigration authorities or the relevant airport authorities, as matters related to border control do not fall within the remit of Identità.
If your residence permit application is still being processed, you should wait until the residence card is issued before travelling.
The blue/white interim receipt is not a travel document, and this is also indicated on the receipt itself. For this reason, it cannot be used for travel or re-entry into Malta.
Queries regarding Maltese citizenship applications should be directed to the relevant authority by email at: citizenship@komunita.gov.mt
Further information regarding citizenship procedures is available at the following website: https://komunita.gov.mt/en/
The fees for the applications are as follows:
- Economically Self Sufficient: €100 fee for the first-time application. Upon renewal, applicants may choose to pay an additional €100 to receive a 2-year permit.
- Study: €50
- Post – Study: €50
- Family Reunification S.L.217.06: €50
- Family Member Policy: €50
- Long term Residence: €500
- Exempt Persons: Free of Charge
- Partner/Child/Parent of a Maltese citizen: €50
- Traineeship: €50
- Victim of human trafficking: Free of charge
- Volunteer: Free of Charge
- Medical reasons: €50
- Religious Reasons: €50
- Temporary Grounds: €50
- Posted Workers: €100
- Permanent Residence Scheme (Renewals only): €100
- Lost/Damage/Stolen ID: €50
- Change of address: €50
You may send your request on clientrelations.residencymalta@gov.mt and the relevant team will guide you accordingly.
For more information you may wish to visit the following link
https://residencymalta.gov.mt/
If an applicant is interested in working remotely from Malta for an employer or business based in another country, further guidance can be found through the Malta Residency Agency at the following link.
https://nomad.residencymalta.gov.mt/
Following the withdrawal of the United Kingdom from the European Union in 2020, British nationals residing in Malta who previously held residence cards under EU free movement rules were required to apply for a residence document under the EU–UK Withdrawal Agreement.
The deadline to apply for this residence document was 30 June 2021. Residence cards issued under the previous EU framework ceased to be valid after this transition period.
If you did not apply under the Withdrawal Agreement, you may need to apply for a residence permit under another applicable basis. Information about the available residence permit categories can be found here:
https://identita.gov.mt/expatriates-unit-main-page/noneu-nationals/
The right of residence under the EU–UK Withdrawal Agreement is not affected by temporary absences of up to six months within a year.
Longer absences may also be permitted in specific circumstances, including:
- Compliance with military obligations
- One absence of up to twelve consecutive months for important reasons such as:
- Pregnancy or childbirth
- Serious illness
- Studies or professional
- training
- A professional posting in another Member State or third country
If the permitted period of absence is exceeded, the right of residence under the Withdrawal Agreement may be lost.
In such cases, you may be required to apply for a new residence permit under another applicable basis in order to maintain legal residence in Malta.
Further information is available on the following page of the official website:
https://identita.gov.mt/expatriates-unit-main-page/british-nationals/faqs/
You should also refer to the requirements listed in the Brexit application form, which may be requested by email. The form must be completed with the necessary details, the relevant sections ticked, and signed.
Once all the required documentation has been gathered (including pay slips as supporting evidence, where applicable), the application may be submitted by email to:
brexit.identita@gov.mt
All supporting documents should be attached to the email in PDF format.
Persons who are entitled to Permanent Residence status
If applicants are already in possession of a document certifying that they enjoy permanent residence status in Malta, they only need to submit the said document. In this regard, it is important to point out that applicants who have been absent from Malta for a period of five (5) consecutive years after they were granted permanent residence status will have lost this status.
Applicants who now qualify for permanent residence status need to submit the following:
- Original Residence Document and a copy thereof
- Copy of passport biopage
- Letter addressed to the Expatriates Unit's Head of Unit, in which the applicant should:
- Indicate the date of his/her first arrival in Malta
- List all periods of absence from Malta during the last five (5) years
Documentary evidence showing their continuous stay in Malta for five (5) years.
Such evidence may include one or more of the following documents depending on the purpose of stay in Malta:
Employment
- Copies of work permits
- Engagement letter
- Work contract
- Final Settlement System (FS3)
Self-employment
- Official tax payment document
- Jobsplus engagement form
- Copies of work contracts
Economic self-sufficiency
Various documents could be produced including:
- Rental agreement and/or utilities bills
- Bank statements in respect of every year under consideration
- A declaration by the doctor that the applicant has been under his/her care for the last five (5) years or as applicable
- Bank statement showing continuous bank activity
- Any other document acceptable to the Expatriates Unit which shows continued residency in Malta for the last five (5) years or as applicable
Study
- Confirmation from the University of Malta, College or Educational Institution concerned showing continuous attendance
Minors
- Certificate/s from the Head of School/s attended by the minor concerned
Proof of address
- Documents such as utility bills, bank statements, contract of lease, or contract of purchase of property with the applicant's details
Since you have obtained an EU passport, you are now considered an EU national. If you apply for a residence permit in Malta using your EU passport, you will lose your beneficiary status as a British national under the EU–UK Withdrawal Agreement.
If you still wish to proceed with changing your status and applying as an EU national, you should contact the relevant unit by email at:
eu.identita@gov.mt
The respective unit will guide you through the required procedure.
Send an email to noneu.identita@gov.mt so they may provide you with the relevant information.
There is no fee for a change of address. A lost residence permit, however, incurs a €22 replacement fee.
When a child reaches the age of 14 or 18, they are required to renew their residence permit, as the system does not allow the full validity of the permit to be issued at these ages.
This renewal is free of charge.
To proceed, you may contact the Non-EU Section at noneu.identita@gov.mt, who will provide the code and link required to schedule the appointment.
Applications must be submitted through the Expatriates Online Portal using either an e-ID account or the alternative login option.
If you are logging in using your e-ID:
- Verify the two-factor authentication code (enter the code received by SMS or email).
- Select “Continue.”
- Select “Proceed.”
- Select “Start Application” on the left-hand side of the screen.
If you are using the alternative login option:
- Select “Alternative Login.”
- Select “Register Here.”
- Enter your details to create an account.
- Once the account has been created, select “Start Application” on the left-hand side of the screen to begin the application.
Renewal applications must be submitted through the Expatriates Online Portal:
https://expatriates.identita.gov.mt/
If you are experiencing difficulties logging into the portal or submitting your application, you may follow the steps and guidance provided below (including the screenshots) to assist you with creating an account, logging in, and submitting the application.
If you have not previously used the online portal, you will need to either log in using your e-ID account or use the alternative login option.
If you choose to log in using your e-ID, please follow the steps outlined below:
- Select 'login with e-id’.
- Enter your residence card number and password.
- Select 'sign in’.
- Verify two-factor code (input code received by SMS or email)
- Select 'Continue'
- Select 'Proceed'
- Select 'Start Application' (on the left-hand side of the screen)
If you do not have an e-id account, you may use the alternative login feature and follow the steps below:
- Select 'alternative log in’.
- Select 'register here’.
- Input your details to create an account.
- Once an account is created, select 'Start Application' (on the left-hand side of the screen.
- Once you select “Start Application,” follow the instructions displayed on the screen to begin entering the applicant’s details in the first two pages of the application.
After completing the applicant’s details, proceed to the next page where you will need to:
- Step 3: Select the type of application you wish to submit under “Residence Purpose” and include the sponsor details, where applicable.
- Step 4: Upload the required supporting documents listed on the application.
- Step 5: Review the summary of the application.
At the bottom of the page in Step 5, select “Submit Application.” You will then be redirected to the payment page. Once the payment has been completed, select “Submit” to finalise and fully submit the application.
If you encounter any issues during this process, you may send a screenshot of the problem, and further assistance will be provided.
Once an application is submitted through the online portal, the travel document associated with that application must first be verified before another application can be submitted using the same document.
For this reason, the sponsor should wait until the travel document for the first application has been verified before proceeding with the next application. The sponsor will receive an automatic email notification from the portal once the verification process has been completed.
After the travel document has been verified, the sponsor will be able to proceed with submitting the second application through the online portal.
If you are experiencing difficulties uploading documents, it is recommended to save the documents as separate files before uploading them.
For example, if Form N contains four pages, you may split the document into two or three separate files, or save each page individually as a PDF or JPG and upload them as multiple files on the portal.
According to our records, the status of your application is currently “Pending Submission.” This means that the application has not yet been fully submitted.
To complete the submission, please log in to the online portal, open your current application, and proceed to the final page of the application. After completing the payment process, select “Submit” to fully submit the application.
If you encounter any issues while using the portal, you may send a screenshot of the problem, and further assistance will be provided.
The online portal allows a maximum of ten (10) applications to be submitted within a period of thirty (30) days per account.
The message you received indicates that this limit has been reached. This restriction is a built-in system feature and cannot be overridden or adjusted.
If any of the submitted applications are completed or withdrawn, you may then submit new applications within the portal’s limit.
The message indicates that an application was created on the online portal (for example under the basis of “Family Member”) but was not completed or submitted.
The portal automatically sends reminder emails to notify applicants that the application remains incomplete and that it will be automatically withdrawn if it is not submitted by the date indicated in the reminder email.
If the required documents are not available before the stated deadline and the application is automatically withdrawn, a new application will need to be created on the portal, and the required documents must then be uploaded in order to proceed with submission.
The email titled “Withdrawal Reminder” indicates that an application was created on the online portal using your email address but has not yet been submitted.
The portal automatically sends these reminders to inform users that, if the application remains unsubmitted, it will be automatically withdrawn by the date specified in the email.
If you do not intend to proceed with the application, you may either:
- Withdraw the application manually through the online portal, or
- Allow the system to automatically withdraw the application on the date indicated in the reminder email.
If you wish to proceed with the application, it must be fully submitted before the specified deadline.
The system automatically withdraws such applications after 60 days if no resubmission is made by the applicant.
Once an application has been withdrawn, it cannot be recovered or reactivated, as the system does not allow withdrawn applications to be reinstated.
If you still wish to proceed with your residence permit application, you will need to create and submit a new application through the online portal.
Assistance can be provided if you require guidance when submitting the new application.
This error may occur if special characters (such as !, ", @, %, or similar symbols) are used in certain fields of the application. These characters may prevent the system from processing the request.
To resolve this issue, it is recommended to:
- Avoid using special characters when filling in the application fields.
- Upload documents in a supported format, such as PDF, DOCX, or JPG.
- Complete the application using a laptop or desktop computer, as submitting applications from mobile devices may sometimes cause technical issues.
If the issue persists, you may send a screenshot of the error message, and further assistance will be provided.