Malta
Monday to Friday: 07:30 - 14:00
Wednesday: 07:30 - 14:00 and 15:00 - 18:00
Saturday: 07:30 - 11:00

Gozo
Winter:
Monday to Friday: 07:30 - 13:30
Saturday: 07:30 - 11:00
Summer:
Monday to Friday: 07:30 - 12:00
Saturday: 07:30 - 11:00

Passports can be collected after 4 working days. An urgent service is also offered where the passport is ready to collect in 4 working hours against an extra fee.

To collect the passport, adults must present own valid and original ID card while for the minors’ passports, the parent collecting the passport must present own original ID card or valid passport.

Minors from the age of 12 years must also be present for the collection accompanied by one of the parents.

It is strongly advised to make an appointment to collect the passport.

One can apply at one of Malta’s Embassies, High Commissions and General Consulates authorized to issue passports.

It is recommended that you contact them directly to have an appointment scheduled before going in person to have the biometrics captured.

List of Maltese Missions found in each country:
https://foreign.gov.mt/en/Representations/Maltese-Representations/Pages/Maltese-Representations-Overseas.aspx

One must travel to the nearest Maltese Embassy to apply for a new passport Alternatively one can travel to Malta and apply at our office.

If the passport is expired, first one must seek assistance from an EU mission to have a one-way travel document issued. With this document one must travel to the nearest Maltese mission or Malta to apply for a new passport.

Applicants need to visit the Department of Customer Services, Passport Office, St. Francis Square, Victoria, Gozo.

Telephone: (+356) 2215 6270 / (+356) 2215 6247 Fax: (+356) 2155 9206

Form A can be downloaded from Identità website or alternatively collected from the Passport Office or any Local Council, Police Station or Travel Agency.

Should a passport be lost, stolen, or destroyed while still valid, the holder is required to submit a police report with such claims.

When a passport is lost, stolen or destroyed, Section 7 on Form A must be filled in, signed, and stamped by a recommender even if the lost passport is expired.

If the passport was still valid, the applicant would need to take an oath or give a sworn declaration at the Passport Office. An extra fee of €11 applies.

The recommender must be a Maltese/EU/Commonwealth national residing in Malta with a university degree who has known the applicant for at least two (2) years. The recommender must use a rubber stamp as proof of his profession. In the absence of a stamp, the warrant number must be included.

Each time a new passport is issued, the passport number is different. It is important that when travelling all bookings are done using the valid passport number.

Passport 16 years and over: 10 years
Passport 10-15 years: 5 years
Passport under 10 years: 2 years

A one-way travel document will need to be issued either from your national authorities or from our office.

You can contact our office on 25904100 or passports.identita@gov.mt for assistance.

In such cases, these options apply.

• The parent visits our office on his/her own presenting original and valid ID card. A consent form will be filled in witnessed by an official from Passport Office. A true copy of the ID card is kept with the consent form

When the other parent submits the Form A, the consent form will be attached to the applications form and the passport can be processed.

• The parent who needs the passport must file a court application in the Maltese Courts asking for the Courts authorisation to have a Maltese passport issued and collected without the other parent’s consent. Once the court decree is issued, the parent can submit the passport application presenting the original court decrees.

A relative must come to passport office presenting the deceased’s valid passport and an original death certificate. The passport will be physically cancelled and marked as cancelled on our system.

The cancelled passport booklet will be returned to the relative or sent for destruction depending on the relative’s request.

You must access the Online Booking System.

Once you access the portal, you choose the service required, your preferred date and time. Once appointment is confirmed, an email will be received.

On the day of the appointment, the confirmation email must be presented

Walk-ins are accepted at the office. It is to note that if you don’t have an appointment, the
waiting time can be longer.

We strongly recommend that a booking is made before attending to our office for a more efficient service.

It is recommended that you contact our office on 25904100 or passports.identita@gov.mt where immediate assistance will be given for all the required process.

If the applicant is temporary physically impaired and his/her fingerprint’s biometric data cannot be captured, a passport valid for one (1) year or less is issued. The Passport Office cannot capture two (2) different fingerprints of the same hand. A passport valid for a full cycle may be then issued once the individual recovers from his/her temporary physical impairment and can have his/her fingerprints captured. In such cases, the applicant will have to submit his/her current passport for cancellation, fill in Form A and pay the application fee. Only in those cases where an applicant is permanently physically impaired and cannot have his/her fingerprints captured will the Passport Office issue a passport valid for a full cycle. Such cases are assessed on an individual basis by the Principal Passport Officer or his/her designate. The applicant would still be required to personally call in the Passport Office and have his/her digital photo and signature taken.

On the other hand, if an applicant is over the age of twelve (12) years and is unable to call in person to apply for his/her passport and have his/her fingerprints captured due to a temporary or permanent medical reason, sickness or because of old age, he/she will be issued with a passport which is valid for one (1) year or less. In such circumstances, a medical certificate must be submitted to sustain the applicant’s claim of infirmity.

In the unlikely event that the fingerprint capturing station fails to capture the applicant’s fingerprint because of a technical problem (especially in urgent matters and in the case of outside office hours service), the Passport Office will issue a passport without the encoded fingerprints, which will be valid for one (1) year or less.

If the fingerprints captured on collection does not match that stored on the e-passport’s chip, the travel document will not be released, and the matter will be investigated by the Passport Officer in charge.