Identity Cards Unit
In case of Maltese Citizens returning to Malta with the intention of setting up permanent residence, these need to apply for an ID Card not later than one month after their return to Malta.
Applicants need to produce the following:
• Application Form ID10.
• Passport size photo signed at the back by the recommender.
• Citizen/Dual Citizenship certificate issued by the Aġenzija Komunità Malta in the case of persons who have obtained Maltese Citizenship.
Who can act as a recommender? – The recommender is someone who has graduated from the University with a degree or higher certification, and cannot be one of the parents in case of a minor. The recommender may write the warrant number in lieu of the rubber stamp
Appointment system: Applicants may book an appointment to apply for an e-ID Card: https://eidbooking.identita.gov.mt/v2/
Online: Applications can be submitted online: https://eforms.icu.identita.gov.mt.
When submitted, applicants will receive an autogenerated email whereby they are informed that they still need to visit the Identity Cards Unit to have their biometrics data captured and to sign the relative forms.
E-Forms submitted online can be printed at the reception desk at the Identity Cards Unit. Applicant would need to provide their application reference number at the reception desk in order to print the forms.
The Identity Cards Unit front office may print the online form for the applicant. The applicant needs to give the reference number to the reception office.
• Date of birth;
• Residential address;
• Place of birth;
• Facial image;
The ID number of a person never changes, except in adoptions.
Fill in Form ID10 (recommender section and passport size photo signed by the same recommender) if the applicant is applying for the first time. Form ID10 may be collected or downloaded.
For adopted persons who are born in Malta OR born abroad and adopted by Maltese parents, who are of 18 years of age or younger:
- Birth Certificate
For adopted persons who are born abroad and adopted by Maltese parents and are over the age of 18:
- Birth Certificate
- The Citizenship Certificate issued by Aġenzija Komunità Malta.
NOTE: Name or surname needs to be changed by the Public Registry before applying for a new ID Card.
Applicants need to produce the following:
a. E-ID card;
b. Filled in Form ID10a;
Yes, and it can be used as a travel document in EU countries which are in the Schengen zone.
It is mainly used for the activation of the e-ID account and customers are requested to input the document number with all changes done in their e-ID account, for security purposes.
You can visit the Identity Cards Unit with your e-ID card document to change your PINs.
- The Form ID10 is used for new ID Card applications.
- The Form ID10a is used for all other applications.
- A – applicable to foreign persons who have received a Residence Permit.
- B – applicable to Maltese persons whose birth was registered between 1800 and 1899.
- G – applicable to Gozitan persons whose birth was registered between 1900 and 1999.
- H – applicable to Gozitan persons whose birth was registered after the year 2000.
- L – applicable to Maltese persons whose birth was registered after the year 2000.
- M – applicable to Maltese persons whose birth was registered between 1900 and 1999.
- P – applicable to Maltese citizens born abroad and who cannot produce an original birth certificate that they can register in Malta.
- Z – applicable to Gozitan persons whose birth was registered between 1800 and 1899.
- Citizenship/Dual Citizenship certificate issued by the Aġenzija Komunità Malta in the case of persons who have obtained Maltese Citizenship;
- Application Form ID10 (which must be filled in by applicant and signed and stamped by a recommender in Page 3, Section D -5, verifying the identity of the applicant and that he/she has known the applicant for at least two years) Form ID10 may be collected or downloaded;
- Passport size photo signed at the back by the same recommender;
- Residence Card;
- No charges apply.
- ID Cards issued to 14-year-old applicants expire one month after their 16th birthday.
- ID Cards issued to 16-year-old applicants expire one month after their 18th birthday.
- All other ID Cards are valid for 10 years.
- Facial image;
Yes they need to be captured with each and every Identity Card application.
At approval stage, applicants will receive an autogenerated email and will be informed that their application is being processed.
E-ID cards can be collected from the Identity Cards Unit after six working days.
Applicants who choose to receive their e-ID card by registered mail will receive it within five to 10 days, depending on the postal service.
Yes – processed within 3 working days – Free of charge.
A third party can also collect an ID card on behalf of an applicant. The third party would need to present the above-stated documentation together with his/her identification document.
- Previous ID Card or;
- Form ID9 – Temporary ID Card (pink paper) in case of Lost ID Cards and new applicants.
When collecting an ID Card from the Identity Cards Unit, the following documents need to be presented:
- Utility Bill or;
- Bank statement or;
- PINs letter or;
- Contract of lease;
- Contract of purchase of property
- The Maltapost operator makes four attempts to deliver an ID Card.
- If there is no one at home, the operator leaves a note.
- After the fourth attempt, the ID Card is returned to the Identity Cards Unit.
- A letter is sent to inform on collection at the Identity Cards Unit.
Malta and Gozo Identity Cards Unit opening hours:
Monday: 7.30am to 2.00pm
Tuesday: 7.30am to 2.00pm
Wednesday: 7.30am to 2.00pm
3.00pm to 6.00pm
Thursday: 7.30am to 2.00pm
Friday: 7.30am to 2.00pm
Saturday: 7.30am to 11.00am
Applications can be submitted online through Identità's website https://eforms.identita.gov.mt When submitted, applicants will receive an autogenerated email informing them that the Identity Cards Unit will be contacting them to set an appointment.
Applicants and third parties may also submit a request on behalf of the ID card holder at the Identity Cards Unit, via email email@example.com or by calling +356 2590 4300. They may also call personally at the Identity Cards Unit and fill in Form ID6 on their behalf.
The email should include the following details:
- Name of applicant;
- Date of request;
- ID Card number of applicant;
- Name of person filing the request (if different from applicant);
- Contact number;
- Reason for applying (lost, change of address etc.);
- Address of applicant – address needs to be the same address as the address to be registered on the Identity Card;
- Any other special requests by the applicant.
Please file a Police report. It is important that name, surname, and ID Card number are highlighted. A Police report can also be filed back in Malta.
Lost in Malta:
Please file a Police report either at a local Police Station or at the Identity Cards Unit at no charge.
In both cases, following the Police report, an application needs to be submitted by filling in Form ID10a to issue a new ID card as a replacement. A Form ID9 is given to the applicant as a temporary ID Card until the new ID card is issued. This form needs to be returned either to the Maltapost operator upon delivery or to the Collection officer at ICU, if collected from the Identity Cards Unit. A charge of €22.00 is required.
Please visit the Identity Cards Unit immediately to have the ID Card changed with the correct information.
Yes – the fee is €16.50. If the chip of the ID Card is faulty, the ID card is replaced at no cost.
Form ID10a needs to be filled in and the damaged ID Card needs to be handed in.
Card readers for the new Identity Cards (Identify) may be purchased from other retail shops.
- Applicants may apply by filling in the section for the e-ID account in the Form ID10/ID10a. Forms ID10/ID10a may be collected or downloaded.
- Contact the Identity Cards Unit on +356 25904300, send an email to firstname.lastname@example.org or visit our office at Gattard House, Blata l-Bajda. An activation link for the e-ID account is sent by email. This link is provided instantly to those who visit the Identity Cards Unit Helpdesk, within 1 working day if request is sent by email, or within 3 working days if the applicant subscribes for an e-ID account in his/her ID Card application.
You will now be asked to create a password for the first time. Type in a new password and confirm the password by typing the new password again in the next field. Make sure the password contains both letters and numbers. Finally click on ‘Apply’ to log in.
Once logged in, you will be able to access your account details by clicking on the ‘My Account’ button.
- You may update your mobile number and email address using the Account Management. Log in using your e-ID account at https://eid.gov.mt and go to ‘Change Settings’ under ‘Contact Settings’.
- The change in the mobile number is verified with a text message and in the case of a change in the personal email, two emails are sent – one is sent on the previous email address and another email is sent on the new email address, which the customer needs to verify. Instructions are all written in the email.
- Otherwise an email may be sent on email@example.com or call on 25904300. For queries related directly to your e-ID account you may send a question from ‘My Account’ then click on ‘Ask a question’ https://eid.gov.mt/auth/Help.
How to Apply
- Log in with your e-ID username (e-ID Card number) and password;
- Click on ‘My account’;
- Click on ‘Change settings’ underneath button ‘Two factor authentication’. Make sure your email address is correct. If not change the email address now;
- If your email address is set correctly, click on the ‘Send code’ button;
- You will receive an email, containing the verification code;
- Copy the verification code you received and click on ‘Verify’ to continue with the activation process;
- If the code is entered correctly, you will receive another email with the subject ‘Electronic Identity Account Turn on two-factor verification’, confirming that two-factor authentication has been enabled for your e-ID account.
Setting Up Two Factor Authenticator App
- Click on ‘My account’;
- Click on ‘Change Settings’ underneath button ‘Two factor authentication’;
- Click on ‘Set up the App’ button;
- Select the operating system of your mobile device, and click ‘Proceed’;
- Follow the instructions provided and scan the barcode to pair the Authenticator app to your e-ID account;
- Input the verification code shown in the Authenticator app and click ‘Verify’.
Setting Up Two Factor Authentication via message
- If you have the Authenticator App currently active, you first need to disable Two-factor Authentication, and then set it up again (as above);
- Click on the ‘Set up your Mobile’ button below the ‘Text Message’ icon;
- Make sure that your mobile number is set correctly. If the mobile number indicated is not correct, you need to change it now. If your mobile number is set correctly, click the ‘Send Code’ button, to receive a verification code via text message;
- Copy the verification code you’ve received and click on 'Verify' to complete the authentication process.
Setting Up Two Factor Authentication via email
- Click on ‘Get a code in a different way’;
- Click ‘Send Code’ to receive a verification code via email. The system will send you an email titled ‘Electronic Identity Two-Factor Verification’ including a verification code;
- Copy the verification code you’ve received and click on 'Verify' to complete authentication process.